Commitment to sustainability
CSR and Sustainability
Plan 21-24
Commitment to sustainability
CSR and Sustainability
Plan 21-24
“Acting in the present,
thinking about the future”
In 2022, Mutua Universal continued to work on the 21-24 CSR and Sustainability Plan “Acting in the present, thinking about the future” with the aim of responding to new challenges, expectations and needs of its different stakeholders, actively contributing to the United Nations Sustainable Development Goals (SDGs).
Focus of the csr and sustainability Plan of Mutua Universal
Objectives of the csr and sustainability Plan of Mutua Universal
Continue working for an ethical, committed and responsible corporate culture internally and externally, following the ESG (Environmental, Social and Governance) criteria.
Promote inclusive and accessible environments where diversity management is an essential pillar.
Advance in the CSR nomenclature towards the concept of sustainability as a transforming role in the organisation.
Integrate the 2030 Agenda and the purpose of Mutua Universal in the activity of the organisation.
Orient the social action of the entity towards the care of people, especially those who are sick and vulnerable.
Contribute to improving the health and well-being of people, society and the planet.
Commitment to the Sustainable Development Goals (SDG)
In carrying out its function, Mutua Universal maintains a responsible behaviour that takes care of people, companies and the environment.
Thus, it actively contributes to the achievement of the Sustainable Development Goals (SDGs). In addition, the entity develops specific actions to disseminate the SDGs both among its internal and external stakeholders.
Dialogue and commitment
with stakeholders
In the development of its function, Mutua Universal maintains a responsible behaviour that takes care of people, companies and the environment. Thus, it actively contributes to the achievement of the Sustainable Development Goals (SDGs).
OUR STAKEHOLDERS
Protected population
Employees
Providers
Associated companies and freelancers
Government bodies and participation
Public administration and social agents
Consulting
Sector of mutual companies collaborating with Social Security
Society
EXTERNAL COMMUNICATION
CORPORATE WEB
SOCIAL MEDIA
INTERNAL COMMUNICATION
UNIVERSAL PORTAL
SERVICE SATISFACTION SURVEYS
AVERAGE SATISFACTION
TOTAL
Commitment of a team of
professionals in a common project
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Environmental,
Social and Governance (ESG) criteria
AWARENESS AND
ENVIRONMENTAL TRAINING
The Environmental Management System certified in accordance with the ISO 14001 standard, the environmental policy, the various awareness and responsible consumption campaigns and the internal training courses carried out by Mutua Universal reinforce internal and external awareness of the importance of working for a heathier planet.
Mutua Universal develops policies and initiatives that respect diversity and promote inclusion and equal opportunities. In 2022, the entity has continued working on its diversity plan, which aims to frame, in one single strategy, all the actions in terms of diversity management in order to become a more inclusive organisation, as well as improve and create value in all areas of its activity and for all groups.
The main focuses of the plan are: disability, gender, age, culture and LGTBI groups.
RENEWAL OF THE DIVERSITY CHARTER 2022/2024
The Fundación para la Diversidad has granted a renewal of Mutua Universal’s commitment to the Diversity Charter for 2022-2024, for continuing to contribute to the compliance with the ten European principles.
RENEWAL OF THE BEQUAL SEAL
Mutua Universal has renewed the Bequal Plus Seal for the fourth consecutive year, awarded by the Fundación Bequal which certifies its commitment to diversity and the inclusion of people with disabilities.
SANITARY SOCIAL WORK SERVICE
In collaboration with the rest of the entity’s care teams, this service is responsible for attending to those needs that may arise or worsen after suffering an accident at work.
SOCIO-OCCUPATIONAL REINTEGRATION PROGRAMME
For more than 10 years, the main objective of Mutua Universal’s Reinsertion into the Workplace Programme, managed by the Social Work area of the company, has been to attend to the needs of work and social integration of people who have suffered an accident at work or occupational illness and their families.
POLICIES AND CERTIFICATIONS
In the 2022 financial year, the external follow-up audit was carried out with the Bureau Veritas entity for the certification of the standards:
- ISO 9001:2015 quality management system.
- ISO 14001:2015 for environmental management.
- ISO 45001:2018 on occupational health and safety (occupational risk prevention).
- UNE-CEN/TS 16880:2015 for service excellence.
TRANSPARENCY AND GOOD GOVERNANCE
Mutua Universal’s commitment to the ethical management of the entity leads to the development of internal control and risk management functions, procedures and tools that far exceed the level of requirements stipulated by law.
STRICT COMPLIANCE WITH REGULATIONS
Mutua Universal, due to its nature, is affected by a large amount of legal regulations. That is why it has defined a Compliance Policy that includes the commitment to provide the necessary resources to comply with legal obligations and those voluntarily acquired by the entity.
Mutua Universal has an Internal Compliance Management System, a Criminal Risk Prevention Manual that applies to all workers, as well as the control systems implemented to prevent the commission of crimes classified in the aforementioned code.
COMMITMENT TO ETHICS, RESPONSIBILITY AND SUSTAINABILITY
The Mutua Universal Code of Conduct and Conflict of Interest Protocol includes the values and ethical principles, establishing the behaviour guidelines of the people who make up the entity in the exercise of their functions.
PROTECTION OF PERSONAL DATA
In order to preserve the confidentiality of the information and guarantee its availability and integrity, Mutua Universal has adapted to the regulations on the protection of personal data.
