Our essence
The purpose, mission, vision and values of the entity have guided the development of the 21-24 Strategic Plan in 2022
Our essence
The purpose, mission, vision and values of the entity have guided the development of the 21-24 Strategic Plan in 2022
OUR GOAL
To be socially responsible and contribute to the sustainability of the welfare state.
MISSION
To ensure the health and well-being of our mutual companies, managing services and benefits with rigour and excellence, with a commitment to society and the sustainability of the system.
VISION
To be a company of excellence, based on people, innovation and mutual orientation.
VALUES
• Quality
• Professionality
• Efficiency
• Integrity
Value proposal
21-24 Strategic Plan
The Mutual of the people. We collaborate by innovating.
The four strategic
pillars of the plan
Personalised medicine and a comprehensive value proposal for mutualists
An assistance model based on humanisation and personalisation, which promotes technological innovation and encourages the development of the healthcare sector in order to position Mutua Universal as an expert entity in comprehensive health for mutual members.
People-centered culture
Continuing the development of the corporate culture model based on three pillars (a sense of belonging, vocation for service and innovation), implementing measures to facilitate the evolution towards a people-centred culture.
Health and social security system agents
Promoting the notoriety and value of Mutua Universal among the different stakeholders, with a focus on differential aspects such as transparency and good governance, sustainability, and the fact of being an expert entity in our field and an indispensable collaborator within the system.
Acceleration of digital transformation
Promoting a digital relationship with our stakeholders, particularly with protected and affiliated workers, mutualists and collaborating consultancies to have automated, efficient, collaborative and user-focused key business processes.
