Management and Sustainability Report 2020
“Insurance companies, as a whole, are the best demonstration that public-private partnerships solve major needs and problems more easily”
JUAN ECHEVARRÍA PUIGPresidente de Mutua Universal
“Objectively, it has been a successful year, which can be interpreted from our capacity to manage and react, our strategic vision, and our constant anticipation of trends and events”
JUAN GÜELL UBILLOSManaging Director of Mutua Universal
HEALTHCARE NETWORK
135
healthcare centres
87,172m2
Covering a total area of
WORKFORCE
1,883
employees
MILESTONES AND STRATEGY
The COVID-19 pandemic had an impact on Mutua Universal's performance in 2020. The Company prioritised continuity of service in all areas of activity, thereby contributing to curb the contagion. At the same time, it successfully completed the 2018-2020 Strategic Plan.
OUR PERFORMANCE IN 2020
In a particularly complex year, the Company managed to maintain the usual standards of service quality, while responding effectively to the exceptional requirements that arose due to the healthcare crisis and its economic impact.
VISION FOR THE FUTURE
Mutua Universal has defined its new Strategic Plan 2021-2024, which outlines the four main pillars of action to follow in order to continue to be a benchmark in the post-pandemic stage.
CONTRIBUTION TO SDGS
Mutua Universal's actions contribute, together with the development of specific actions, to the achievement of the Sustainable Development Goals (SDGs).
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Carta del Presidente