Informe de Gestión y Memoria de Sostenibilidad 2020OUR PERFORMANCE IN 2020
Promoting
the personal and professional development of our employees
The personal and professional development of our employees is one of the driving forces behind Mutua Universal's growth. The professionalism of our teams has resulted in the Company being considered a benchmark among insurance companies in terms of quality and service.
Top priority: protecting the health and safety of the Company's employees
From the declaration of the state of alarm and throughout the year, Mutua Universal introduced all the measures necessary to guarantee the protection of its professionals against the risk of contagion.
Mutua Universal immediately made teleworking available to all non-essential staff. Face-to-face work was maintained solely in the essential services of the health care centres, under a minimum service.
During the gradual return of healthcare professionals to the centres, preventive measures were introduced, information leaflets were distributed on the measures to be followed and specific training sessions were held. A psychological support service was also introduced for workers who need it and an app developed with resources for emotional wellbeing.
1,883employees committed to making Mutua Universal a socially responsible company contributing to the sustainability of the welfare state
WORKFORCE
1,883
employees
47.02
average age
15.09
average number of years at the company
82%
workers with higher qualification
27
nationalities
35
employees with special needs
97%
permanent contract
72%
full time
SDGS WITH DIRECT IMPACT
Health and wellbeing in times of COVID-19
The fourth edition of the Health Week, developed within the framework of the Corporate Health Programme +Health +Life, also focused on health and wellbeing in times of COVID-19 (providing advice on healthy eating, relaxation techniques, introductory classes to Pilates and information on emotional wellbeing).
2,387
single visits to the web + Health + Life
2,250
single visits to videos of the Health Week
TRAINING PROGRAMMES
585
courses
9,831
participants
40,238
training hours
91%
courses online
8.9
satisfaction and efficiency (out of 10)
Adaptation of training content at the Corporate University
Activity at the Corporate University was also affected by the pandemic: all face-to-face courses were suspended and part of the planned content was adapted to provide specialised knowledge on the new tools and services developed by the Company.
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Esta Memoria Anual pretende ser un punto de apoyo para el diálogo, por lo que le pedimos nos muestre su Contribución sostenible opinión tanto en los aspectos formales de la Memoria como en las áreas donde podemos mejorar en materia de Responsabilidad Social Corporativa.