OUR PERFORMANCE IN 2020
In a particularly complex year, the Company was able to maintain the usual standards of service quality, while at the same time responding effectively to the exceptional needs which arose due to the health crisis and its economic impact.
Caring
for people’s health, wellbeing and quality of life
15,439
consultations carried out via Telemedicine services
Developing
prevention tools and resources
+ 1m
monthly visits to the section on Biohazards during the most complicated months of the pandemic
Managing
the needs of the most affected workers
183,700
applications from self-employed workers applying for special benefits for having to stop work
Anticipating
the needs for the future
91,000
pre-applications for benefits for self-employed workers managed using RPA processes
Promoting
the personal and professional development of our employees
1,883
employees committed to making Mutua Universal a socially responsible company contributing to the sustainability of the welfare state
Acting
with transparency and responsibility
+2.7m
hits on external communications with a constant monitoring of actions taken to combat the pandemic and implementation of preventive measures
Ir a apartado siguiente
Carta del Presidente
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