Our purpose
From the principles of universality, excellence, innovation and proximity, Mutua Universal's vocation is to ensure the health of the workers and their environment, as well as contributing to productivity. To achieve these objectives, the Company has developed three main areas of action: prevention, cure and management.
Prevention
To improve workers' health and quality of life and contribute to improving productivity, Mutua Universal is committed to the proper management of prevention and development of a "healthy company" model.
182
technical guidance and presentations
123
accident rate reduction
programmes
2.648
companies advised on work-related
risk prevention
Mobile prevention applications
In 2018, a programme was launched for new prevention applications (app), offering practical advice in the face of certain situations and risks.
Exoskeletons
Mutua Universal has developed a technical advisory service for the justified and methodological implementation of assistance devices ("exoskeletons") in the workplace.
SUCCESS STORY
"The main benefits of exoskeletons are to prevent excessive effort, protecting the most susceptible body areas from becoming injured and reducing fatigue after the working day. It is a palliative solution and should only be used in those cases in which it is not viable to modify the job."
Ana Elvira Planas
Head of the Ergonomics Laboratory
Cure
Our comprehensive health model is based on quality care from internal staff to achieve maximum satisfaction among members.
1,2 M
visits
592.555
rehabilitation sessions
4.625
hospital admissions
Continuous improvement of the healthcare network
Mutua Universal has invested 4.4 million euros in improvements to the healthcare network, incorporating the latest technologies in rehabilitation and innovative services in healthcare, with the aim of extending the best service throughout the territory.
2,4 M
intended for refurbishment and maintenance
2 M
intended for new investments
Realidad Virtual
Mutua Universal launched a virtual reality service in 2017 for the treatment of phobias caused by occupational injuries. This system, always led by a therapist who supports the entire process, allows us to simulate situations that cause stress in a controlled environment.
588
Virtual reality sessions in 2018
Online Clinic
Mutua Universal's telemedicine service included biomechanical analysis in 2018, which assesses body damage using advanced technology instruments.
128
connected centres
More than
40.000
visits since its implementation
More than
7.000
enquiries in 2018
SUCCESS STORY
"The advantage of incorporating biomechanics into the Online Clinic is being able to access places where this type of treatment cannot be carried out directly, avoiding the need for the patient to travel along with the costs that arise both at a personal level and an economic one.”
Ana Perreau
Rehabilitation doctor
Management
Mutua Universal adapts to the needs of its members and is a constantly developing organisation. For this reason, it develops innovative solutions that allow any procedure to be carried out easily and quickly, as well as managing the company's health.
Prevention Bonus
This is an agile and intuitive tool, which automates all processes and promotes collaborative work between Mutua Universal and companies.
357.590
accident rate studies issued
16.777
applications processed
44 M €
euros paid
Company Observatory
Created with the latest technology and available from any device, the Company Observatory aims to provide up-to-date information to facilitate decision-making by those responsible for human resources.
12.510
applications managed in 2018
Private Area for Patients: Incorporation of eConsulta
The Private Area for Patients is an online space that facilitates the procedures between Mutua Universal and the worker, avoiding unnecessary travel and speeding up communication.
22.000
users with access
3.700
pages viewed
INSS Private Area
The INSS Private Area is a collaborative telematic access space that allows medical inspectors from the National Social Security Institute to consult the clinical histories of workers protected by the Company.
SUCCESS STORY
"The INSS Private Area guarantees confidentiality, speeding up procedures and gaining in efficiency, with a new collaborative relationship between the different parties to achieve the best for the associated worker. We have gained greater trust among doctors, and the professionals in mutual insurance companies and INSS inspectors."
Matilde Leonor Alba
Medical inspector at the National Social Security Institute (INSS)
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Castellano
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Català
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Euskera
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Gallego
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English